Committed to Clinical Safety


20150121-JAC-ImageMaureen Little, Clinical Safety & Compliance Manager (CSCM) at JAC.

Clinical safety is a hot topic in Health IT, one which is underpinned by the NHS Health and Social Care Information Centre’s (HSCIC) standards for supporting the manufacture and deployment of Health IT Systems. The latest set of standards were produced in 2013 to provide a simpler and more structured document for suppliers by separating the Clinical Risk Management (CRM) requirements from the other guidance material. As stated in Adrian Stavert-Dobson’s article, these standards – ISB 0129 and ISB 0160 – are a call for “suppliers of Health Information Systems and their implementing healthcare organisations to undertake CRM activities to manage that risk.”

JAC’s commitment to adopting and complying with the Clinical Safety Standard is part of our aim to manufacture and provide safe systems to the NHS which eliminate clinical risk to patients. Our CRM Strategy (CRMS) details all of the activities required to comply with the ISB 0129 standard and provides a reliable source of knowledge and guidance for all our staff.

The new standards have brought clarity and consistency to the clinical safety process by linking the manufacturer’s responsibility with the deploying organisation’s responsibility, bringing forth a common risk assessment process that aids communication. JAC has been successful in establishing a positive attitude towards collective responsibility for the management of clinical risk; empowering staff to influence and improve the whole process.

JAC understands the importance of having a skilled workforce to develop and support our world class systems. Actively training our staff in CRM helps us to develop the knowledge, skills and attitude to ensure organisational best-practice as well as determine what new skillsets are required to support the CRM process in future.

The JAC customer service team is the first point of contact and is required to identify safety related issues and process them subject to a new clinical safety assessment process. The CSCM’s role ensures they have extensive knowledge about the system and excellent communication skills to enable them to undertake this additional level of assessment. The CSCM’s role also extends outside of the company and includes helping customers with their clinical risk assessments.

Video: Embedding Clinical Safety in Medicines Management


  • HSCIC: ISB 0129 Implementation Guidance V2.1,
    Clinical Risk Management: its Application in the Manufacture of Health IT Systems
  • HSCIC: ISB 0160 Implementation Guidance V2,
    Clinical Risk Management: its Application in the Deployment and Use of Health IT Systems
  • Adrian Stavert-Dobson, Head of Clinical Risk Management at BT Global Services,
    Being a Clinical Safety Officer – a blessing or a poisoned chalice?; Linkedin November 2014
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